Trouble Shooting

How to download the calibration file

When the 2d window frame is always red and the image is green, it means the calibration file is not downloaded, or is lost or damaged.

The calibration file can be downloaded automatically or manually.

Check if the area is correct in the settings:

① Close the application and then restart it. The calibration file can be downloaded automatically in this way. Don't close the small window until it downloads to 100%.

2

② Find IO.DownloadFile in the IOscanner file folder in Disk C, run it and it will start to download the calibration file.

3

You can find the downloaded calibration file here.

4

Note: The camera must be connected to the computer when downloading the calibration file.

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